At Shesoft.pk, your privacy and peace of mind are our highest priorities. This Privacy Policy details how we collect, store, utilize, and protect your personal information when you visit our store or complete a purchase.
1. Information We Collect
To process your orders seamlessly and provide confidential customer service, we collect necessary personal details:
- Shipping & Contact Details: Full name, delivery street address, city, WhatsApp/phone number, and email address.
- Order & Fitting Data: Purchased products, selected bra/intimate sizes, order notes, and billing preferences.
- Technical & Analytics Data: IP address, device type, browser specifications, and browsing interaction metrics.
2. How We Use Your Data
We utilize the collected information strictly for operational and customer service purposes:
Encrypted & Confidential Processing
We never sell, rent, or lease your personal information to third-party advertisers or brokers. Your contact details are strictly used to fulfill your orders and handle support communications.
- Order Fulfillment: Processing payments, packaging items, and routing shipments to your address.
- Order Verification: Contacting you via WhatsApp/SMS to confirm Cash on Delivery (COD) orders before dispatch.
- Customer Care: Assisting you with bra sizing calculations, exchanges, or tracking inquiries.
3. Discreet Packaging Policy
We respect the intimate nature of your shopping. All packages dispatched from Shesoft.pk are packaged in neutral, non-transparent outer boxes with zero product identifiers on the label. Courier delivery riders cannot see or identify the contents inside your package.
4. Sharing with Courier Partners
We share only essential delivery details (recipient name, address, and phone number) with our verified logistics partners across Pakistan (such as TCS, Leopards, Trax, or BlueEX) solely for doorstep delivery execution.
5. Data Security Standards
Our website operates over an active 256-bit Secure Socket Layer (SSL) connection. All order records are stored within protected, restricted-access database environments to prevent unauthorized access or data exposure.
6. Cookies & Tracking
We use essential cookies and standard measurement tools (such as Facebook Pixel) to evaluate store performance, analyze traffic, and enhance your shopping journey. You can disable cookies in your browser settings if preferred.
7. Your Data Rights
You have the right to request access to the personal data we hold about you, update inaccurate contact details, or request the removal of your customer record from our active database. Simply contact our support team on WhatsApp.
8. Policy Updates
We may update this Privacy Policy periodically to reflect operational, legal, or regulatory modifications. Updates become effective immediately upon posting to this page.
9. Contact Privacy Support
For any questions or privacy-related requests, please reach out to us:
- WhatsApp Support: +92 311 0836667
- Email: support@shesoft.pk